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Logging hours: Clinical work from home; only the time you are talking on the phone or documenting your call
Phone Call Hours:
M-Thurs: 5pm - 8am
Fri: 5pm - 7am
Sat 7am - Sun 7am
Sun 7am - Mon 8am
Holidays: 8am - 8pm
Niagara & Broadway Clinics:
No longer have Saturday clinics or walk-ins!
Everything is by appointment only!
Call Center Number:
716-608-1060
Account numbers:
Niagara St: 9314, Broadway Pediatrics: 9315
Niagara Street Peds Contact numbers:
768-7600 , extension #2
Pods: 768-7628 or 768-7629
Nursing line: 768-7615
Broadway Peds Contact numbers
Clinic: 852-1578 extension #226
Social Work: 630-8920
Emergency Room (to call EXPECTS): 323-2100
Make sure your Emergency Bypass is turned ON!
How to Mask your Phone Number:
Use the Doximity Dialer app
Dial *67 before inputting the phone number. You will show up as "No Caller ID"
Logging Calls in Powerchart
Logging Calls in Powerchart
All patient related interactions should be documented for future reference.
All notes will be sent to the Attending On-Call
Hypercare On-Call List --> Primary Care Pediatrics (Niagara St and Broadway Pediatrics)
Note Type: Phone Message/Call
Note Template: Progress provider note -- change title: Phone call - reason for call
Example Template:
Spoke with: "mother - Jane Smith"
Phone number: 555-555-5555
CC: "breathing fast"
History provided by family
Assessment: Your assessment of the patient based off the history provided on the phone
Plan: Your plan provided to the family
Patient does or does not require active evaluation at the emergency department. If sent to ED must call in expect 323-2100
Patient referred to be seen in clinic the next day. Send message to nursing at clinic to assist.
Family instructed to recall or seek earlier evaluation if clinical condition changes
Family understanding and in agreement with plan.
Remember, phone call is TRIAGE, NOT telemedicine!
Remember, phone call is TRIAGE, NOT telemedicine!
Refer to the ED immediately if the concerns are the following:
ABCs
Neonate with a fever (100.4)
Decreased UOP
Altered mental status
Inconsolability
Trauma/lacerations
Animal bites/poisonings
Abdominal pain (maybe)
Suspected anaphylaxis!
Refer to the clinic the next day if:
Rashes (need to be seen to r/osScarlet fever, impetigo, viral urticaria, measles)
Ear pain (r/o AOM)
Throat pain (r/o strep)
Musculoskeletal (it depends)
Fever (it depends)
Abdominal pain (it depends)
Do NOT call in prescriptions unless it will prevent an unnecessary visit to the ED
So okay to prescribe: albuterol, Tylenol, Motrin, Permethrin, Nystatin
Never refill chronic meds or ADHD medications!! (Blame it on clinic policies)
*Call the on-call General Pediatrics attending anytime if you need help. Remember they are on-call with you!*
How to refer patients for sick visits or send messages to RNs/attendings
How to refer patients for sick visits or send messages to RNs/attendings
Go the "Communicate" tab at top
"To" section, type "NPED Nursing" (for Niagara) or "Broadway Peds Nursing" (for BP)
In the “Subject“ field, choose “Amb Phone Message Triage.” Type in the message for the triage nurse. Then press send
For ex: “I received a call last night about X, can you please call the family and schedule a visit, find out if still doing OK, etc.”
COVID TESTING Guidelines per Erie County
This information is also available at: erie.gov/covidtest
12/21/21: Quick Recent points from Dr Gale Burstein (Erie County Health Commissioner)
Schools may accept either negative NAAT or antigen test results for a return to participation in school activities following illness, as long as they do not have a known exposure to someone with COVID-19, and if symptomatic, they are well enough to participate in school [“not have rhinorrhea (runny nose) or cough severe enough to make mask wear difficult or unhygienic, be fever-free for 24 hours without use of fever-reducing medication.”]
Erie County is not accepting negative at-home or over-the-counter COVID-19 test results performed outside a supervised laboratory setting. A positive at-home or over-the-counter COVID-19 test result is considered a true positive, and should be reported to our Epidemiology Office (call (716) 858-2929).
Physicians’ offices should review these three documents:
Physicians and health care providers writing letters for students to take “mask breaks” in school should note this section:
Mask Breaks in School: The emergency regulations under 10 NYCRR 2.60 and the Commissioner’s Determination on Indoor Face Masking Pursuant to 10 NYCRR 2.60 do not include “mask breaks.” This is in accordance with CDC guidance recommending universal masking in schools to keep children in school and let them be closer together without risking close contact exposure and quarantines. Under these same regulations, local health officials are given the duty and accompanying discretion as to how the requirements will be enforced.
12/8/2021: Commissioner’s Determination on COVID-19 Testing Pursuant to 1-0 NYCRR 2.62
11/24/2021: Return to School Algorithm (COVID-19 signs or symptoms after COVID-19 vaccination)
Also, we updated our Community-based Testing Resources for Students and Parents in Erie County document to reflect the NYS guidance update.
The COVID-19 Pediatric Oral Treatment Study Information
About This Study:
This University at Buffalo clinical trial is recruiting children and adolescents who have been recently diagnosed with COVID-19 to see if a new oral medicine reduces the risk of severe illness due to an underlying medical condition. Participants will receive the study medicine twice daily for 5 days and will be in the study for about 5 weeks.
If your child/teen is interested in participating, the study team will schedule a screening visit to determine if he/she can join the study. At the screening visit, the study team will ask about the COVID-19 symptoms, medical history, vaccinations, contraception (if relevant), medications, and ability to swallow tablets.
Your child/teen will need to attend study visits involving different procedures such as: nasal swabs, blood draws, and vital sign testing. These may include a combination of in-person visits at the clinic on the Downtown Medical Campus or in the comfort of your home. The total compensation if all study visits are completed is $750.
Who Can Participate?
This study may be an option for children and teens who are:
· 6 to 17 years old
· Having at least one sign/symptom of COVID-19
· Able to swallow tablets
· Able to meet minimum weight requirements
· Having at least 1 of the following characteristics or underlying medical conditions:
o Overweight or obese
o Current smoker
o Immunosuppressive disease (i.e. cancer treatment, HIV, autoimmune disorders)
o Chronic lung, heart, or kidney disease
o Hypertension (high blood pressure)
o Type 1 or Type 2 diabetes
o Sickle cell disease
o Active cancer (not including skin cancer)
o Neurodevelopmental disorder (i.e. cerebral palsy, Downs syndrome)
Study Team Contact Information:
Name: Patti O’Leary
Phone Number: Office 716-323-0016 or Mobile 716-473-3344
Email Address: pcoleary@buffalo.edu
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